Frequently Asked Questions

Everything you need to know about your Lo-Fi shopping experience.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for our signature relaxed fit.

Are your garments sustainably made?

Yes, we prioritize ethical manufacturing and use organic cotton and recycled polyester in over 80% of our collections to reduce our environmental footprint.

Can I change or cancel my order?

Orders are processed quickly, but we have a 1-hour window after purchase for cancellations. Please contact our support team immediately with your order number.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.