Returns & Exchanges

At Lo-Fi, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn, tagged items. Our process is designed to be as seamless as your style, ensuring a hassle-free experience from start to finish.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Pack Your Items

Place the items in their original packaging, ensuring all tags are attached and the products are in their original, unworn condition.

3

Label and Ship

Download and print your pre-paid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Refund or Exchange

Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing